Human Handover in Conversation AI

Human Handover in Conversation AI

Human Handover in Conversation AIPinnacle Ai
Published on: 16/07/2025

The Conversation AI helps you manage customer conversations smoothly. However, some conversations are best handled by your team. To help make transfers smooth, we’ve added the Human Handover action. So, let's check it out.

System Updates
Auto Follow-up in Conversation Ai

Auto Follow-up in Conversation Ai

Auto Follow-up in Conversation AiPinnacle Ai
Published on: 19/06/2025

Your Conversation AI helps you manage customer chats with ease, but if the contact loses interest, what can it do? With this feature, you can reconnect with them automatically, thus removing the need for manual intervention or building complex workflows.

System Updates
Transfer Bot Action in Conversation AI

Transfer Bot Action in Conversation AI

Transfer Bot Action in Conversation AIPinnacle Ai
Published on: 05/06/2025

Your Conversation AI is a powerful assistant for conversation management. Providing you with a team even if you're a one-person business. This new feature offers the personalization of using multiple Conversation bots without information blocks, by transferring chats across agents to provide specialized attention. Let's check it out!

System Updates
Multiple Knowledge Bases in Conversation AI

Multiple Knowledge Bases in Conversation AI

Multiple Knowledge Bases in Conversation AIPinnacle Ai
Published on: 20/05/2025

Your Conversation AI helps you manage customer interactions while keeping your brand identity in mind. To get the best responses, they need to be trained, so we’re glad to include a new feature that simplifies this process.

System Updates
Conversation AI Dashboard

Conversation AI Dashboard

Conversation AI DashboardPinnacle Ai
Published on: 11/04/2025

How you train your AI bot to handle conversations will yield different results, as you use multiple assistants, finding which fits your business needs better will be easier than ever with the addition of Dashboards to your Conversation AI tab.

System Updates
Conversation AI Response Info

Conversation AI Response Info

Conversation AI Response InfoPinnacle Ai
Published on: 06/03/2025

Training your Conversation AI Bot to reflect your voice is an ongoing process. As it learns and evolves, continuous monitoring of its interactions with customers remains essential.

System Updates
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